The idea board is a feature that allows you to both share your ideas for improving LexisNexis® CounselLink® and view those ideas submitted by other CounselLink users.
This article covers the following:
- Adding an Idea
- Finding an Idea
- Viewing Idea Details
- Receiving Idea Notifications
- Voting for an Idea
- Commenting on an Idea
Adding an Idea
You add an idea by clicking Add a new idea.
The Add a new idea page displays, allowing you to specify additional details.
Existing ideas are searched automatically when new ideas are submitted. When you begin typing a new idea's summary, the existing ideas are examined and any matches are displayed immediately below the text box. That way, if the title already exists and matches your idea, you may add a vote instead of submitting a duplicate idea.
The following details can be specified:
- A one sentence summary of the idea
- Details about the idea
- A category that matches the idea
Once the details are complete, click Share Idea to submit the idea.
When the idea is submitted, it will appear on the idea board and any votes for it will be green.
Best Practices
When adding an idea, follow these steps to produce actionable, high-quality ideas.
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Start with the problem, not the solution.
- Clearly describe the problem or need.
- Share why this problem matters: frequency, severity, impact.
- Avoid jumping straight to a solution without explaining the root cause.
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Provide context.
- Who is experiencing this? (customer type, internal user, etc.)
- How often does it happen?
- What is the current workaround?
- Is it blocking other functionality or goals?
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Separate the problem from the proposed solution.
- If you have a solution in mind, that’s great — just label it as a suggestion.
- A CounselLink rep may propose alternate solutions.
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User clear, specific language.
- Avoid vague terms like "confusing" or "modernize."
- Describe what, where, and why the problem exists.
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Prioritize Objectively.
- Include relevant data if available (e.g. number of users internally experiencing issue).
- Mention if the issue has been raised prior to your submission.
Finding an Idea
Use the Search Ideas text box, in the upper right corner of the screen, to locate a specific idea. The search will return matching results in an idea's title/summary and description.
Ideas are searched automatically when new ideas are submitted to avoid duplication.
You can use the tabs at the top of the idea board to quickly view automatically generated lists of ideas.
The lists are populated based on the following criteria:
- Recent
- Trending
- Popular
These lists, located on the left side of the idea board, allow you to view ideas based on your interaction. You can view ideas that you've submitted (My ideas), ideas that you've voted for (My votes), and idea that you've subscribed to (My subscriptions).
The available filters allow you to view ideas based on pre-defined statuses or categories. Click any link to view the related ideas.
Viewing Idea Details
Although the list on the main idea board page provides a title and description of an idea, you can click any idea to view its full details, as shown below.
The following information is displayed:
- Voting information, including the number of votes the idea has received
- The date the idea was submitted
- The idea's category
- A large text box for adding your own comment
- All comments and attached files (if any)
- The Subscribe/Unsubscribe button for setting notifications
- Related ideas (if any)
Receiving Idea Notifications
When you create, vote on, or comment on an idea, you become a subscriber to the idea. Notifications are sent to subscribers to let them know of changes to the idea.
Notifications are sent in any of the following scenarios:
- When the idea is first submitted, to acknowledge that it was received
- When the idea status changes
- When an admin (CounselLink Product Team) adds a comment to the idea
- When another user comments on the idea
You can also manually subscribe to notifications on any idea using the Subscribe button on an idea's details. Notice that the current status of the notification appears directly below the button (in the example below, notifications are not being used for the current idea).
In addition, you can stop notifications for any idea by clicking the Unsubscribe button.
Voting for an Idea
You can show your support for an idea by voting for it. Simply click the VOTE button next to the idea.
Once clicked, the button turns green and button is relabeled as VOTED.
The idea will also appear under the My votes link on the left side of the main page.
Commenting on an Idea
You can comment on an idea using the comments section, which is shown when you view an idea's details.
Simply enter your text in the comment box in the Comments tab, and click Post Comment.
Other comments, if any, are also shown below the idea's details (two comments are shown in the example above).