LexisNexis® CounselLink® has a Customer Support team available to both corporate clients and law firms. Trained phone representatives will answer your questions about passwords, fee offers, matters, invoices, etc. You can leave a phone message at any time; calls are returned throughout the day.
If you prefer, contact the support team at ask@lexisnexis.com. The emails are responded to throughout the day.
If one of your invoices has failed and you need further explanation, send the invoice to InvoiceTest@lexisnexis.com as an attachment. The support team can upload your invoice and help you understand any errors.
Access support contact information directly from CounselLink in two places:
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The Need Support option from under the question mark drop down at the top of the page.
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From the Customer Support link that appears at the bottom of every page.
The contact information is also listed below.
Online Support
Live Operator Phone Support
Level 1: 24/7/364 (closed on Christmas day)
United States: 1-800-600-2282 Press 2, then 1
Email Support
e-mail: ask@lexisnexis.com
Test Invoices: InvoiceTest@lexisnexis.com
Priority Reporting Support
All CounselLink report users have access to free report-specific support. For more information, see Priority Reporting Support.
Office Address for Correspondence
LexisNexis
Attn: CounselLink Invoices
1801 Varsity Dr
Raleigh, NC 27606
Sending Feedback
LexisNexis® CounselLink®
Feedback
A key measure of our success at LexisNexis is how well we understand our customers and translate it into our services. We welcome your feedback and encourage you to tell us about your experience by contacting our CounselLink Experience Program:
Documentation (Help Site) Feedback
LexisNexis has a documentation team that is responsible for providing step-by-step instructions for CounselLink’s features. If you have any suggestions for improvement to the content of these instructions, please contact the team at the following address: